So I recently ordered DSL and DirectTV though ATT and for some inexplicable reason my name is correct on my DirectTV account but they have me as "Pauline" on my DSL stuff. I have no idea how this happened as I think I spelled my name 15 times for the rep and the bill is bundled, but hey, it happens. I HATE calling customer service, so I thought I would take advantage of the chat support ATT offers. Apparently this was not a good idea.
Prior to being connected, I entered my name and the cause of my issue: Incorrect name on account. Here is what followed:
System
Welcome Mr. Colleen Stocks.
System
Connecting to server. Please wait...
System
Connection with server established.
System
Technical Support Topic: Account Maintenance
System
ADRIAN has joined this session!
System
Connected with ADRIAN
ADRIAN
Thank you for choosing AT&T Internet Services. My name is Adrian (rg844j).
ADRIAN
I see that I am chatting with Mr. Colleen Stocks and you provided *&$*#))$&^ as the number associated with your DSL/Dial account. Am I correct?
You
yes
You
Ms. Colleen Stocks actually
ADRIAN
Thank you for the confirmation.
You
my acct. number is #$(#&(#&$(&#@@
ADRIAN
Thank you for the confirmation.
ADRIAN
I apologize I am not able to pull up the account.Are you using U-verse services?
You
No, DSL, account number (&(&(&#%(&#&@&
You
My name is incorrect on my account
You
it says "Pauline" instead of "Colleen"
ADRIAN
Alright.
ADRIAN
Thank you for the information.
ADRIAN
How can I make you a very satisfied customer today?
You
I would like my name corrected firstly
You
and also I wanted to ask about why I lose service occasionally on my DSL
ADRIAN
I apologize for the inconvenience you have experienced due to this issue.
You
no problem, I just wanted to ask about it
ADRIAN
May I know where do you want to change the name.
You
I'm not sure I understand what you mean.
You
All of the mail I have received says "Pauline" and that is not my name
ADRIAN
I am sorry, I am not able to understand where do you want to want to correct your name.
ADRIAN
Could you please explain me little more.
ADRIAN
Alright.
You
THe mail I have received regarding my new DSL account is addressed to "Pauline Stocks." My name is actually "Colleen Stocks." It rhymes so I guess the rep wrote it incorrectly when I signed up
ADRIAN
Okay.
ADRIAN
In order to correct the name, you need to contact our billing department, we have a dedicated department to change the name in our records.
ADRIAN
I would request you to please contact our Billing department and they will provide you the accurate information. You can contact them at 1-800-288-2020 (toll free) between M-F 8am-7pm CT, Sat: 8am-5pm CT, Sun: Closed
You
awesome thx
ADRIAN
We are high speed Internet technical support.
You
i thought u might be able to help, peace out
LMAO, been there done that....nothing like customer "service" to make you want to throw things and kick puppies!
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